Photocopier Servicing and Repair

• A true guaranteed response time of four hours
  We guarantee that we will have an engineer on-site within four hours of your call.
  

• 1st time fix rate of 90%
  Whilst some companies claim higher 1st time fix rates, we prefer to present out actual rates, which can be proven.
  

• Unlimited calls
  With unlimited calls we’re here whenever you need us.
  

• Service loan
  If your machine cannot be repaired on-site we will provide you with a comparable machine, free of charge.

• Manufacturer trained engineers
  We have over 40 full time manufacturer trained engineers.

• Dedicated photocopier and scanning IT team
  We’re unique in having a team of five IT engineers dedicate to supporting your network printing and scanning requirements.
  

• Routine servicing
  A full preventative maintenance scheme provides servicing even when there isn’t a fault.

• All inclusive
  Includes all parts, labour and toner (irrespective of page coverage).

• No charge for scanning
  Many photocopier companies charge for scanning - this is something that we provide free of charge

Something to consider

During the lifetime of your photocopier it is possible that you will spend up to ten times more on the servicing that you did on the original purchase price  or lease cost of the photocopier itself. It is therefore incredibly important that you choose a company who can provide the very best in after sales support and servicing.

Other dealers

If you’re speaking with other companies about purchasing a photocopier then stop and take the time to evaluate their after sales support. Many dealers make promises about their service that they can’t keep and you may find this out when it’s too late.

Why choose Transcribe Thames Group?

Transcribe Thames Group is an a multi award winning dealer for both Ricoh and Konica Minolta; something that we’re very proud of. Our engineers are some of the most highly skilled in the industry and are backed up by our knowledgeable service control centre and state of the art computer control system. All our engineers are linked back to HQ via wireless technology, providing them with details of their next service call, the machine’s call history and parts that may be required.

Our computerised system ensures that parts are automatically ordered to minimise return visits and increase the first time fix rates.  We have invested  huge amounts of resources in a service structure that performs one very simple task that you expect: to fix your photocopier quickly and on the first visit.